Welcome to HEMGO Clothing Alterations & Repairs. By using our services, you agree to the following terms and conditions. Our goal is to provide professional, reliable, and high-quality tailoring services while ensuring complete transparency and customer satisfaction.
1. Our Services
HEMGO provides professional clothing alterations, repairs, tailoring, custom fitting, pickup, and delivery services. Every garment is carefully inspected and handled by experienced professionals.
2. Customer Responsibility
Customers are responsible for providing accurate information regarding their alteration requests, measurements, and special instructions. Any valuable items left inside garments should be removed before drop-off.
3. Garment Inspection
Each garment is inspected upon arrival. If a garment has pre-existing damage, stains, worn fabric, or other issues, HEMGO will notify the customer before work begins.
4. Fittings and Approval
Customers may be asked to attend a fitting before final completion. Once a garment has been approved and collected, the alteration is considered accepted.
5. Pickup and Delivery
Pickup and delivery services are available within our service area. Customers must ensure someone is available during the scheduled pickup or delivery time.
6. Turnaround Time
Estimated completion times are provided as a courtesy. While we make every effort to complete orders on schedule, unexpected circumstances may occasionally require additional time.
7. Payment
Payment is due upon completion unless otherwise agreed. Additional work requested after the original order may result in additional charges.
8. Customer Notifications
Customers receive updates throughout the process, including appointment confirmation, garment check-in, work in progress, completion, and pickup or delivery notifications.
9. Liability
HEMGO exercises the highest level of care in handling every garment. However, we are not responsible for damage resulting from normal fabric wear, hidden defects, weakened materials, manufacturer defects, or inaccurate information provided by the customer.
10. Unclaimed Garments
Garments not collected within 90 days after completion may be donated or otherwise disposed of without further responsibility.
11. Privacy
Customer information is kept confidential and used only for processing orders, communication, and improving our services. We never sell or share customer information with third parties without consent unless required by law.
12. Customer Satisfaction
Your satisfaction is our priority. If you have any questions or concerns regarding your order, please contact us promptly. We are committed to resolving issues professionally and fairly.
Contact Information
HEMGO LLC
2909 16th Rd S, Unit B
Arlington, VA 22204
Phone: (206) 229-8361
Email: support@hem-go.com
Our Promise
At HEMGO, every garment is treated with precision, respect, and expert craftsmanship. Our commitment is simple: deliver a perfect fit, exceptional quality, and a professional experience every time.
HEMGO – Perfect Fit. Premium Service.